Support - APsystems USA | The global leader in multi-platform MLPE technology

APsystems Support

APsystems offers many resources to support installers with their APsystems installations. See our recommended process below as well as our available resources, such as videos, product documentation and FAQ on our website. If you are a professional installer and have any questions or need immediate support, please contact our support team at 1-844-279-8600 or by filling out the form below.

Be aware of APsystems’ policy on self-installation. DIY installation is not recommended and homeowners should contact a licensed solar installation professional to install APsystems equipment. See the policy for more details.

Installation & Setup

STEP 1: TRAINING

Before you install APsystems products, we highly recommend that you check out some available resources to learn tips and best practices to streamline your installation. Check out our Training section to access these helpful resources.

Take Training Here

STEP 2: REGISTRATION

In order to set up your residential homeowner and commercial customers with a system-monitoring account, you will need to contact APsystems using our registration form available on our Registration page.

Upon registration, you will receive EMA account information to monitor and adjust the settings of your installations. (Note: the installer registration process can take up to 24 hours.) APsystems does not register homeowners or DIY installers for EMA accounts.

Once you have completed Training and Registration, move on to Step 3: Installation.

STEP 3: INSTALLATION

ON THE JOB SITE:

Install APsystems microinverters, APstorage and ECU following the video and installation manual instructions found in our training section and online document library.
Verify successful installation using the EMA Manager App

AT THE OFFICE:

Create site owner account online in the EMA, connect it to installed ECU
Finalize the array configuration in the EMA, if needed
Provide the homeowner with their EMA account log-in

Find a Distributor Here

Follow these links for additional installation and setup resources:

Document Library FAQ Apps & Tools APsystems Module Compatibility Calculator

Use this solar calculator/ compatibility calculator to help determine the electrical compatibility of PV modules with APsystems microinverters.

Contact our support team

If you are a professional installer contact our team using this form.

If you are a homeowner or system owner experiencing issues, please reach out to your original installer. If they are not available or are no longer in business, please use this form.

APsystems

APsystems is the #1 global multi-platform MLPE solution provider, offering microinverter, energy storage and rapid shutdown devices for the solar PV industry. APsystems brands include APsmart and APstorage. Founded in Silicon Valley in 2010, APsystems encompasses 4 global business units serving customers in over 100 countries. With millions of units sold producing more than 4TWh of clean, renewable energy, APsystems continues to be a leader in the ever-growing solar MLPE segment.

News

Ready, Set, Shine! Installers, Enter the 2024 Solar Project of the Year CompetitionDecember 17, 2024 - 2:00 am
Choose the Original: Celebrating Milestones with APsystemsDecember 10, 2024 - 1:55 am
New Training Video Released: Master the APstorage ELS Series InstallationDecember 10, 2024 - 1:48 am
The APsystems Annual Solar Project of the Year Competition is Now Live!December 3, 2024 - 6:46 pm
Looking for an amazing Black Friday deal?November 23, 2024 - 2:52 am